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These terms set out how bajilive22 operates your account, what we expect from you, and what you can expect from us. Access to this platform depends on your local law and eligible regions — read this page before you open an account.
By opening or continuing to use an account on this platform, you confirm that you have read and agree to the terms set out here. These terms form the full agreement between you and bajilive22 for your use of the site, including game access, wallet activity and account management. Where you make a deposit or withdrawal using bKash or Rocket, the transaction is recorded against your account and governed by the relevant section of this policy. We do not apply separate terms for different payment rails — the same rules cover all methods available in your account settings. If you disagree with any part of these terms, the correct step is to stop using the platform and contact support before taking further action. We may update these terms from time to time. When that happens, we will reflect the change in the document date shown at the bottom of this page. Continuing to use the account after a change is posted means you accept the revised version. Availability of the platform and any features described here depends on your local law and the region your account is registered in.
Not every part of your experience is governed by the same rule. These terms define four clear areas: your account and login, money movement in and out, the content we serve in the lobby, and services provided by third parties outside our control. Understanding where each boundary sits helps you know which route to follow when something needs attention.
Your login credentials, account registration details and session activity fall fully under these terms. You are responsible for keeping your login secure. Any activity recorded under your account is treated as authorised by you unless you notify us otherwise through the support route.
Deposits and withdrawals made through bKash or Rocket are governed here. Limits, verification steps and any holds are set at account level and visible in your wallet section. We do not control the processing rules of external payment services beyond what we configure on our side.
Game titles, lobby structure, promotional notices and any written content published on this site are our responsibility. Game mechanics and return information are shown only where the studio or provider exposes them directly in the game interface — we do not publish figures independently.
Studios such as CQ9, Microgaming and Habanero supply game content under their own terms. Their terms apply to the game software itself; our terms apply to your account and the session environment we provide. We are not liable for decisions made within the game engine by a third-party provider.
You hold several practical rights over your account and the data associated with it. First, you can review your full transaction history at any time — log in, go to the wallet section, and every bKash or Rocket movement is listed there with date, amount and status. Second, if your account details are incorrect — name, contact information or registered payment method — you can request a correction by reaching support directly through the channels shown on this page. We will ask you to verify your identity before making changes, following the steps displayed in your account settings. Third, if you believe a transaction has been processed incorrectly, you have the right to raise a formal question. Do this through the support route within the time window shown in your account's dispute section; we do not accept verbal or informal dispute claims. Finally, you can request a full account closure at any time. Submitting that request through support starts the process, and any balance shown in your wallet at the time will be handled according to the withdrawal steps visible in your account.
Your full transaction log — every deposit and withdrawal, including bKash and Rocket entries — is visible in the wallet section of your signed-in account. No need to contact support for routine history checks; the data is there when you log in.
Contact support with your account reference and the correction you need. Identity verification follows the steps shown in your account settings. We do not update personal details without completing that check first.
If a deposit or withdrawal does not match your records, use the dispute route in your account area. Include the transaction reference shown in your wallet history. We review the record against our logs and respond through the same support channel you used.
Send a closure request via support. Any balance remaining in your account wallet at the time is subject to the withdrawal process outlined in the payments section of these terms. The closure is confirmed once that process is complete.
If you have a question about these terms, account eligibility or a specific transaction record, the routes below are the channels we actually respond through. Use the channel that matches your question type — live chat is suitable for account-level queries; email is better for formal policy questions where you need a written record of the response.
Open the live chat widget from any page on the site. Ask about account access, transaction status or any clause in these terms. Suitable for questions that need a quick answer against your account record.
Send a written query to the support email address shown in the Contact section of this site. Include your account reference and the specific term or transaction you are asking about. Email is the correct route for formal disputes or policy correction requests.
The Help Centre, linked in your signed-in account menu, contains published answers for common terms questions, wallet verification steps and the dispute submission form. Check there first before reaching out to the live team.
Trust in these terms starts with what you can actually check yourself. Your account area shows the data we hold, the payment activity we have recorded and the settings you control. We do not hold payment credentials like your bKash PIN or Rocket account password — those stay with you and your payment provider. What we do store is the transaction reference, amount and status that your wallet generates when a movement is confirmed. Cookie use on this site is limited to session management and is described in the separate cookie notice linked at the bottom of the page. If you believe we hold incorrect data, the correction request process in the rights section above is the correct first step.
Log in and open the account section to see the personal details and payment records we hold against your profile. The wallet history shows every bKash and Rocket transaction by date and reference number. This is the source of record for any dispute you raise.
We use session cookies to keep you logged in and to maintain your lobby state across page loads. No marketing profiling cookies are set without the consent step shown when you first visit the site. The full cookie notice is in the site footer.
We apply account-level verification when you change a payment method or request a withdrawal above the threshold shown in your wallet settings. You will see the verification step in the account interface — follow the fields displayed there and do not share the code with anyone.
If you want to request a change to the data we hold, or formally object to a clause that affects your account, contact support by email with your account reference. We log the request, review it against our current policy and respond in writing through the same channel.
The questions below address what Bangladesh account holders ask most often about this policy — covering eligibility, transaction rules, data rights and how to act when something does not look right.
Your eligibility to use this platform depends on your local law and the region your account is registered in. These terms apply to all active accounts. If local law in your jurisdiction restricts access, that restriction takes precedence over any account-level permission we may show. Check your local rules before opening an account.
We post the revised version with a new document date at the bottom of this page. Continuing to log in and use your account after that date means you accept the updated terms. If you do not agree with a change, contact support before your next session so we can discuss your options and handle your account correctly.
We record the transaction reference, amount, date and status that your wallet generates when a payment is confirmed. We do not store your bKash PIN, Rocket password or any credential that belongs to your payment provider's system. Those stay with the payment provider. Your account wallet shows the bajilive22 side of the record only.
Go to the dispute section inside your signed-in account and submit the form there, including the transaction reference shown in your wallet history. Alternatively, email support with your account reference and the relevant transaction detail. We review the submission against our logs and respond through the same channel you used.
Yes. Send a closure request through support — live chat or email both work. Any balance in your account wallet at the time follows the withdrawal steps shown in your account settings before the closure is finalised. We confirm the closure in writing once the wallet has been cleared or the withdrawal completed.
Our terms cover your account session, wallet activity and access to the lobby we provide. Game software supplied by studios like CQ9, Bigtime Gaming and Microgaming operates under its own provider terms. Return and feature information is shown only where the studio exposes it in the game interface — we do not publish that data independently of the game.